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Customer Experience (CX) Consultant, Corporate Trainer & Coach

I provide customized training solutions based on data driven needs analysis backed by years of operational experience. Solutions that help a business improve Customer Experience (CX), drive sales growth and customer loyalty.

My Journey

01.

Senior Executive At A Multi-national Media Firm

15-year tenure from a Customer Service Representative to Vice President provided me with invaluable experience and exposure to the commercial world and the opportunity to work with seasoned professionals in business development, finance and general management.

02.

Entrepreneur

An experience that taught me the importance of business planning and the direct impact employee engagement has on delivering the best Customer Experiences and generating repeat business.

03.

CX Consultant, Corporate Trainer & Coach

An understanding that a one size fits all approach does not yield tangible results. Techniques that result in better business performance require intensive research,  transparency and collaboration between client and consultant.

Why
does your business need me?

Identify and resolve problems in your business process value chain that are blocking your organization from taking the next steps to growth.

How I do this?

My approach focuses on two aspects

People

A People Audit” helps assess if the business is optimally staffed, the right people are in the right jobs and whether they have the required skill set and training to excel in their roles. An important element is measuring employee engagement which directly impacts Customer Experience.

I create customized training modules and workshops for Sales, Operations and Customer Service teams to hone the soft skills needed to create, service and retain loyal customers.

Process

An audit of the backend business processes helps identify the root cause of problems and lapses in service and present sustainable solutions.

Let’s find out what you need help with :

We don’t get many referrals from our existing customers.

We get a lot of one-time business.

Our customer facing sales and service teams are nervous of handling difficult customers and conflict situations.

Our sales processes are long and complicated and often cause delays that lead to customer complaints.

We often have to offer compensation to customers who complain about our product / service.

Thank you for taking our short survey. Enter your email address below to receive our pricing details and a FREE 45-minute initial consultation with me to assess how I can help your business.