Customer Experience (CX) Consultant, Corporate Trainer & Coach
I provide customized training solutions based on data driven needs analysis backed by years of operational experience. Solutions that help a business improve Customer Experience (CX), drive sales growth and customer loyalty.
My Journey
01.
Senior Executive At A Multi-national Media Firm
15-year tenure from a Customer Service Representative to Vice President provided me with invaluable experience and exposure to the commercial world and the opportunity to work with seasoned professionals in business development, finance and general management.
02.
Entrepreneur
An experience that taught me the importance of business planning and the direct impact employee engagement has on delivering the best Customer Experiences and generating repeat business.
03.
CX Consultant, Corporate Trainer & Coach
An understanding that a one size fits all approach does not yield tangible results. Techniques that result in better business performance require intensive research, transparency and collaboration between client and consultant.
Why
does your business need me?
How I do this?
My approach focuses on two aspects
People
A “People Audit” helps assess if the business is optimally staffed, the right people are in the right jobs and whether they have the required skill set and training to excel in their roles. An important element is measuring employee engagement which directly impacts Customer Experience.
I create customized training modules and workshops for Sales, Operations and Customer Service teams to hone the soft skills needed to create, service and retain loyal customers.
Process
An audit of the backend business processes helps identify the root cause of problems and lapses in service and present sustainable solutions.