Research shows that 65% of a company’s business comes from existing customers. Providing great customer service is important. However, it can be challenging to train sales teams professionally, motivate them continuously, and sustain high delivery standards over time.
In the current digital age, companies must also understand and analyze the customer journey across all digital channels. Identifying pitfalls and developing a smooth CX is essential for long-term growth.
I am Saadia Bokhari, a Customer Experience Consultant. I work with sales, service and operations teams to review and optimize the customer journey whether working remotely or in-the-field, face to face with customers.
I provide customized training solutions based on data-driven needs analysis backed by years of operational experience. Learn more about my training solutions and help your business improve Customer Experience (CX) online and offline, drive sales, and grow through customer loyalty.