Being in the senior most position is similar but in a different way. Along with being ultimately responsible for all major functions of the business, one is primarily responsible for developing and executing strategies for the business that result in overall growth. Managing people, guiding them to create capability within their teams so that all divisions are working like a well-oiled machine is a huge responsibility and can be extremely stressful. It truly is lonely at the top.
Having been both a regional head for a large multinational media company as well as a business owner, I’ve personally experienced these challenges. As a consultant I help business owners navigate this journey and show them a perspective that they may not be able to see in their current role and position.
As a CX specialist I help them realize their Customer Experience objectives. I design and create customer centric processes and systems and provide guidance on how to implement them in the organization and get buy-in from key stakeholders.