loader image

Training Programs

Delivering the best Customer Experience online and offline is key to success. Let me show you how we can improve yours.

Grow your business by building customer loyalty.

Focus on delivering a positive CX on all channels to increase return business.

Research shows that 65% of a company’s business comes from existing customers. Providing great customer service is important. However, it can be challenging to train sales teams professionally, motivate them continuously, and sustain high delivery standards over time.

In the current digital age, companies must also understand and analyze the customer journey across all digital channels. Identifying pitfalls and developing a smooth CX is essential for long-term growth.

I am Saadia Bokhari, a Customer Experience Consultant. I work with sales, service and operations teams to review and optimize the customer journey whether working remotely or in-the-field, face to face with customers.

I provide customized training solutions based on data-driven needs analysis backed by years of operational experience. Learn more about my training solutions and help your business improve Customer Experience (CX) online and offline, drive sales, and grow through customer loyalty.

What Clients Say
She has a great way of conveying new information across to her students. She was able to engage the students throughout the entire course. The material of the course provided was very insightful and enabled me to deeply... Read more
She has a great way of conveying new information across to her students. She was able to engage the students throughout the entire course. The material of the course provided was very insightful and enabled me to deeply reflect on the topics discussed. Thank you for your dedicated efforts!
Jawahar Zarrouk, CPA
Senior Manager, Capital Management at Standard Chartered Bank.
I recently attended a course delivered by Ms. Saadia. This is literally the first time I listened and was attentive because her way is very great and interesting; the session was full of theory and information and yet... Read more
I recently attended a course delivered by Ms. Saadia. This is literally the first time I listened and was attentive because her way is very great and interesting; the session was full of theory and information and yet time passed so fast. Hopefully, I’ll have another opportunity to be trained by you.
Mouza AlHammadi
Senior CS Officer, Wealth Management, Dubai Islamic Bank
She was such an amazing person, teacher and communicator. I enjoyed every bit of the course and left with acquired knowledge and energy to give better to myself, my family and work space.
Saeed Al Mazroai
Senior Inspection Engineer, National Petroleum Construction Company
Great coach. Loaded with lots of knowledge and excellent delivery style.
Qaiser Siddique
Relationship Manager, Dubai Islamic Bank
The content was delivered in a fun way that made it engaging and relatable. She managed to connect with everyone in the room and get them to participate which led to collaborative learning experience.
Naser Al Otaibi
Asst. Director of Corporate Performance, Central Bank of UAE
How beautifully the course was planned and organized and the way it was delivered with impact, as a trainer, she definitely is in full command. I would love to attend more of her sessions for sure.
Mubashir Navid Ahmed
Chief Accountant, Dubai National Insurance and Reinsurance, P.S.C.
Ms. Saadia is an excellent trainer, we need more such trainings!
Shrikanth Nagaraja
Relationship Manager, Dubai Islamic Bank
I can't thank Saadia enough for the course on Leadership & Management Skills that I recently attended at NPCC. She is an excellent communicator full of energy who kept us engaged throughout the sessions and did not... Read more
I can't thank Saadia enough for the course on Leadership & Management Skills that I recently attended at NPCC. She is an excellent communicator full of energy who kept us engaged throughout the sessions and did not allow us a moment of boredom!
Varun Mohan
Offshore Installation Engineer, National Petroleum Construction Company.
Extremely relevant, customized training delivered in an interactive and fun way! The high level of participation from the attendees spoke to it’s success
Ali Haider, CEO
CAPITAL ENVELOPES
Saadia's insights, with the use of the Innermetrix Profile, helped identify the best candidate for the General Manager position
Sumeet Valrani, CEO
AL SHIRAWI EQUIPMENT CO. LLC
You did a great job…morale is up, our consultants have already started implementing the techniques you shared.
S. Ameerkannu, MD
ADAM GLOBAL
The assignment delivered a clear and definitive marketing strategy to expand to new markets by re-positioning Qtel Media's products and services
Saleem Altaf, DIRECTOR
QTEL MEDIA
The training session was superb...the trainer had full command on the subject!
Machine Adjuster, TRAINING SESSION PARTICIPANT
Saadia is very impressive in her knowledge of coaching individuals and is able to develop rapport with any audience, no matter the nationality. We engaged her to conduct training for our Office Manager. I highly... Read more
Saadia is very impressive in her knowledge of coaching individuals and is able to develop rapport with any audience, no matter the nationality. We engaged her to conduct training for our Office Manager. I highly recommend her coaching and training for developing interpersonal, professional communication as well as sales upselling skills.
Lara Ghanem, Co-Founder & Director
Blue Guard Middle East
Saadia delivered training for my entire team covering a wide range of topics from telephone techniques to improving effectiveness through organization methodologies. The process of creating and reinforcing our Vision... Read more
Saadia delivered training for my entire team covering a wide range of topics from telephone techniques to improving effectiveness through organization methodologies. The process of creating and reinforcing our Vision and Mission statement helped refresh the teams’ connection to the company goals. My team are now radiating confidence and determination; the sessions delivered value beyond my expectations! It was a real pleasure to work with Saadia and I will not hesitate to renew this experience and training :)
Caroline Thevenot , Executive Director
CTC Consultancy Accounting
My humble gratitude and thank you for providing training sessions to enhance the soft skills and core competencies of the Pakistan Association’s staff and I am glad to share that the results of the sessions are very... Read more
My humble gratitude and thank you for providing training sessions to enhance the soft skills and core competencies of the Pakistan Association’s staff and I am glad to share that the results of the sessions are very encouraging. I look forward to a long-term partnership of PAD with you.
Dr. Faisel Ikram – President
Pakistan Association Dubai
She has a great way of conveying new information across to her students. She was able to engage the students throughout the entire course. The material of the course provided was very insightful and enabled me to deeply... Read more
She has a great way of conveying new information across to her students. She was able to engage the students throughout the entire course. The material of the course provided was very insightful and enabled me to deeply reflect on the topics discussed. Thank you for your dedicated efforts!
Jawahar Zarrouk, CPA
Senior Manager, Capital Management at Standard Chartered Bank.
I recently attended a course delivered by Ms. Saadia. This is literally the first time I listened and was attentive because her way is very great and interesting; the session was full of theory and information and yet... Read more
I recently attended a course delivered by Ms. Saadia. This is literally the first time I listened and was attentive because her way is very great and interesting; the session was full of theory and information and yet time passed so fast. Hopefully, I’ll have another opportunity to be trained by you.
Mouza AlHammadi
Senior CS Officer, Wealth Management, Dubai Islamic Bank

A professional approach to Customer Experience Training

Business Process Audit

Whether it’s a well-established business or a startup, the problems that cause blockages in growth are usually a result of the business scaling and growing in the absence of a defined strategy.

The People Audit

Understanding the required skillset of every role and matching it with those of the teams on the ground clearly shows up any discrepancies that may exist between the two. This in turn helps to find solutions.

Customized Training

Based on the requirements identified during both the Business Process and People Audit, I create tailor-made training modules that teach techniques and business best practices that teams can take away and begin to implement immediately.

Training Modules And Workshops

All training modules are created and customized to address specific pain points identified during the needs analysis process. They all include activity-based learning, interactive roundtable discussions and role plays designed around live case studies from the workplace.

Professional Development Training

Customized Training Programs for Leadership, Customer Experience and Sales

Leadership Development - Leading Self

Leadership Development - Mastering Management

Sales

Negotiating and Influencing Skills

Winning with people

Sales through Service

Improving sales conversion rations

Sales Strategy

Business plan, budgeting, reforecasting

Public Speaking and Presentation Skills

Customer Experience

Customer Experience vs Customer Service

Customer Centricity

What it means and how to achieve it

Building and Maintaining Customer Loyalty

Download our free CX statistics infographic! 5 CX Statistics that may surprise you!

Fields marked with an * are required
Optimized by Optimole