I conducted one-on-one interviews with the CEO and the department heads to get their perspective of the problems and what they thought was causing them. I also spent time with individual team members to understand how they were feeling and why.

I designed an Employee Engagement survey consisting of questions relating to their personal happiness, company culture, Net Promoter Score, rewards and recognition etc.

I then designed a workshop around Effective Communication with fun, activity-based learning and role plays based on live situations from the workplace. The activities were designed to encourage  team members to give constructive feedback on conversational role plays and suggestions on how they could have played out differently with better results.

An activity was done using an ideation tool where team members built models using Lego bricks to articulate how they felt about various aspects of the business currently and how they envisioned them in the future.

All the “fun” activities were built around getting to know something about each other that they didn’t already know. The techniques learned in the workshop helped them to be more aware and empathetic in their communications. This built confidence to communicate more openly and as a result invisible walls started to come down and communication began to flow better.